Reservation Assistant

Mysk By Shaza, Al Mouj, Muscat


Mys Trial

Job Description

Handling of all reservations by telephone, fax, e-mail

Handling of group reservations

Updating reservations in the PMS received via the interface

Adhere to all reservation standards

Understand and be able to answer all questions about rates, room categories and seasonality

No challenging emails or verbal communication will be entertained within internal and external guests.

Highly motivated and carrying high degree of character is a must.

Sell rates according to availability and yield strategy

Maintain and develop guest contact

Handle all reservation documents and correspondence correctly and conscientiously

Apply company credit policy

Pass on sales leads to Sales managers

Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types

Efficient and complete communication with all other departments, especially front desk, accounting and sales

Complete knowledge of the property management system.

Working knowledge of Microsoft Word and Excel, Internet and e-mails

Participate in team or department meetings

Cooperate with and assist team members

Participation in all trainings as required

Be able to clearly communicate information to guests or colleagues

Have complete knowledge of the following:

•    the Hotel and all outlets

•    the area

•    the company

•    sister properties

•    special events in the area

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position

To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety

To ensure that all potential and real hazards are reported and rectified immediately

To understand and strictly adhere to the Hotel’s Employee rules & regulations

To report for duty punctually wearing the correct uniform and name tag at all times

Performs any other duties as assigned to him/her by management

Begin: 17/09/2017
Working Time: Full Time
Terminability: unlimited

Selection Criteria

Competences Required


      High school or secondary school education required, University/college/tertiary level education preferred


Technical competences required


Previous experiences required


      Previous experience in luxury hotels, with positions in rooms division is required. Previous experience in reservations or sales preferred


Language required

      English, Local Language Proficiency


Personality traits












Other Skills


      Well balanced personality

      Helpful attitude

      Meet deadlines

      Handle pressure and time constraints

      Strong writing skills

      Very good personal appearance

      Excellent listening and verbal skills

      Display confidence when selling product and speaking to guests

      Natural and courteous character


      Micros/Fidelio or Opera PMS

      Microsoft Office


Required Candidate Profile (if applicable to country)

Preferred age range


Preferred gender


Preferred nationality

Only for Omani Nationals 

Preferred religion

No preferred religion*

*Muslim candidates for Madina and Makkah.

*Male candidates for Madina and Makkah.

Please apply until 30/09/2017.

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