Guest Service Assistant (Operator)

Mysk By Shaza, Al Mouj, Muscat


Mys Trial

Job Description

      Answers all incoming calls, connects them to the appropriate extension in an efficient, friendly and caring manner according to the Shaza standards.

      Writes down messages accurately for our guests and delivers messages in a timely manner.

      Handles wake up call requests and writes up a wake up call summary.

      Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle.  It may be providing information or assistance to make an outside call or handling a complaint, etc.

      Keeps a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial).  Coordinates with front office reception all telephones charges to ensure they are billed and collected from guests.

      Monitors all News channel and in-house movie channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning.

      In case of emergency, handles all communications for the hotel whilst serving as the communication center. 

      Keeps abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.

      Maintains the neatness of his/her working area at all time.


The management reserves the right to change/extend this statement if necessary at any point of time during employment. The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

Begin: 17/09/2017
Working Time: Full Time
Terminability: unlimited

Selection Criteria

Competences Required


      Minimum of the equivalent of High School Graduate

Technical competences required

      Basic knowledge of Hotel Business Operations

Previous experiences required


      0-1 year experience in a customer service oriented position

Language required

      English, Local Language Proficiency


Personality traits










Other Skills


      Well balanced personality

      Helpful attitude

      Customer Service Orientation

      Teamwork / Cooperation

      Listening and oral skills : Must speak clearly and listen attentively

      Writing skills

      Pleasant and friendly personality over telephone


      Fluency in a third language a plus

      Basic computer knowledge a plus



Required Candidate Profile (if applicable to country)

Preferred age range


Preferred gender


Preferred nationality

Omani Nationals Only 

Preferred religion

No preferred religion*

*Muslim candidates for Madina and Makkah.

*Male candidates for Madina and Makkah.

Please apply until 01/10/2017.

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