Front Office Assistant

Mysk By Shaza, Al Mouj, Muscat


Mys Trial

Job Description

      Checks in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Shaza Hotel procedures and standards.

      Upon check in, registers guest and assigns rooms.  Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards.  Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers.  Invites bellman to escort guest to the room.

      Upon check out, processes the guest check out procedures.  Receives payment from guest.  Settles the guest account and gives him/her a copy of the invoice.

      Handles all front office cashier transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures.  At the end of shift, balances his/her cash float.

      Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.

      Coordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests.

      Keeps himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.

      Possesses a working knowledge of the room reservation procedures.  and takes reservations and cancellations if required.

      Maintains the neatness of his/her working area.

      Ensuring the night Audit is completed correctly to the Company’s standards.


The management reserves the right to change/extend this statement if necessary at any point of time during employment. The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

Begin: 17/09/2017
Working Time: Full Time
Terminability: unlimited

Selection Criteria

Competences Required


      Minimum of the equivalent of High School Graduate. Preferably a College Degree in Hotel Management or other business related field


Technical competences required

      Knowledge of cashier operations

      Knowledge of hotel business operations

Previous experiences required


      Minimum of 1 year experience in a customer service position

Language required

      English, Local Language Proficiency


Personality traits











Other Skills


      Well balanced personality

      Helpful attitude

      Flexibility in the scheduling

      Customer service orientation

      Cross cultural sensitivity

      Teamwork / co-operation

      Listening and oral skills

      Basic writing skills

      Enthusiastic and pleasant personality


      Fluency in a third language a plus

      Proficiency in Opera



Required Candidate Profile (if applicable to country)

Preferred age range


Preferred gender

 Male & Female are required

Preferred nationality

Only For Omani Nationals 

Preferred religion

No preferred religion*

*Muslim candidates for Madina and Makkah.

*Male candidates for Madina and Makkah.

Contact Person: Careers@Mysk Al Mouj 

Please apply until 01/10/2017.

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